Effective Date: 15 March 2026

MindNest ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use the MindNest mobile application.

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1. Information We Collect

• Personal Information: Name, email address, and profile photo
• Health & Wellness Data: Mood logs and mental wellness entries you provide
• Messages: Chat messages between you and therapists or community members
• Audio / Video: Voice and video during calls (processed in real-time, not permanently stored)
• App Activity: Features used, screens visited, community posts
• Device Information: Device ID used for push notifications
• Performance Data: Crash logs and diagnostic data to improve app stability

2. How We Use Your Information

• To provide and personalise app features and services
• To connect you with licensed mental health professionals
• To send important notifications about your account and appointments
• To ensure platform security and prevent fraudulent activity
• To monitor app performance, fix bugs, and improve the user experience

3. Data Sharing

We do not sell or share your personal data with third parties for advertising or marketing purposes. Data may be shared only with trusted service providers:

• Firebase (Google): Authentication, push notifications, crash reporting
• VideoSDK: Real-time audio and video call functionality
• MongoDB: Secure database storage for app data

4. Data Security

All data transmitted between your device and our servers is encrypted using HTTPS/TLS. We implement industry-standard security measures to protect your information from unauthorized access, disclosure, or misuse.

5. Data Retention

We retain your personal data for as long as your account is active. Upon account deletion, all associated personal data will be permanently removed from our systems within 30 days.

6. Your Rights

• Access and update your profile information at any time within the app
• Request a copy of your personal data by contacting us
• Request permanent deletion of your account and all associated data
• Opt out of non-essential communications at any time

7. Account Deletion

To request deletion of your MindNest account and all associated data, please email us at mindnest1@gmail.com with the subject line "Delete My Account". We will process your request within 7 business days.

8. Children's Privacy

MindNest is not intended for children under the age of 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via the app or by email. Continued use of MindNest after changes constitutes acceptance of the updated policy.

10. Contact Us